Payment Policy

Accepted methods, security, and how your payments are processed, all in one place.

This Payment Policy explains how payments are processed for orders placed with Gloam Lighting, a trading name of First Global Business Ltd.

Accepted Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro

All transactions are processed securely using SSL encryption to protect your payment details.

Currency

All prices on our website are displayed and charged in British Pounds (GBP £). If you pay with a card in a different currency, your bank or provider sets the exchange rate and any conversion fee — this is outside our control.

Payment Timing

Payment is taken in full at the time you place your order. Your order is only confirmed once payment clears successfully. A declined or unauthorised payment means the order won't go ahead.

Pricing & Additional Charges

All prices shown on our website are final and inclusive of any applicable taxes. There are no hidden fees or surprise charges — the total displayed at checkout is the total you pay.

Delivery is free on all orders within the United Kingdom, with no minimum spend required. See our Shipping Policy for full details.

Payment Security

All payments are processed through secure payment providers. We do not store your full payment card details. For more information on how we handle your personal data, see our Privacy Policy.

Fraud Prevention

We may review orders and ask for extra verification if something looks suspicious. We can cancel an order that appears fraudulent or unauthorised.

Failed or Declined Payments

If a payment fails or is declined, your order will not be processed. Please check your card details and available balance, or try an alternative payment method. If the issue persists, contact your card provider or bank.

Refunds

Approved refunds are issued to your original payment method. See our Return & Refund Policy for full details on refund timing and conditions.

Contact

Website Name: Gloam Lighting
Registered Name: First Global Business Ltd
Company No: 16890435
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@gloamlighting.co.uk
Contact Form: contact us
Phone: +44 7424 246719
Customer Service Hours: Monday – Friday, 9:00am – 5:00pm (GMT)
We aim to respond within 24 hours on business days.