Shipping policy
Our commitment to a reliable and transparent delivery experience.
FREE SHIPPING ON ALL UK ORDERS
No minimum spend required.
Our Delivery Promise
✓ Free shipping on every UK order
✓ Delivered within 5 to 10 working days (Monday to Friday, excluding bank holidays)
✓ Full refund if we can't deliver within 30 days
This Shipping Policy applies to all purchases made through Gloam Lighting, a trading name of First Global Business Ltd.
Delivery Area
We deliver to addresses within the United Kingdom. All orders include free shipping — no minimum spend required.
Delivery Times
Orders are usually processed within 1 to 2 working days of payment confirmation, though processing times may vary. Orders placed on weekends or public holidays are processed on the next business day. Once dispatched, delivery typically takes 5 to 8 working days (Monday to Friday).
In most cases you can expect your order within 5 to 10 working days (Monday to Friday, excluding bank holidays) from payment confirmation.
Delivery times are estimates only and are not guaranteed. Delays may occur during busy periods, public holidays, or due to circumstances outside our control such as courier delays or severe weather.
Delivery Delays
If your order is delayed beyond the estimated timeframe, please contact us and we will assist you in resolving the issue.
If we are unable to deliver your order within 30 days of your order date, you have the right to cancel and receive a full refund. Please contact us at support@gloamlighting.co.uk and we will resolve this promptly.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information as soon as it becomes available. You can use your tracking number to follow your order's progress on our order tracking page.
Address & Delivery Issues
Please ensure your delivery address is complete and accurate when placing your order. If a delivery fails or is returned to us due to an incorrect address, we will contact you to arrange re-delivery. Additional shipping charges may apply in this instance.
Questions about your delivery?