Return & refund policy


This Return & Refund Policy explains how returns, refunds, and exchanges are managed by Gloam Lighting, a trading name of First Global Business Ltd.

30-Day Return Window

You have 30 days from the day you receive your order to return it for a refund — whether you've simply changed your mind or are exercising your statutory right to cancel.

The item should be:

  • in new or slightly used condition — unused, or handled only as much as needed for reasonable inspection
  • returned in its original packaging with all parts included
  • accompanied by your proof of purchase

If the item shows excessive use beyond reasonable inspection, or if parts or packaging are missing, we reserve the right to make a deduction from your refund.

Return shipping costs are your responsibility for change-of-mind returns.

Damaged or Defective Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible with your order number and photographs of the issue.

Once confirmed, we will arrange a replacement or refund and cover any reasonable return postage costs.

Non-returnable Items

The following items cannot be returned, unless they are faulty:

  • Gift cards
  • Customized or personalized items
  • Hazardous materials

Start a Return

To request a return, contact us via our contact us page or email us at support@gloamlighting.co.uk — this helps us process things quickly and make sure your return reaches the right place.

Please include:

  • your order number
  • the reason for the return
  • photographs if the item is damaged, faulty, or incorrect

Once reviewed, we will provide the return instructions and return address.

For change-of-mind returns, we recommend using a tracked service, as you remain responsible for the goods until they reach us.

Please pack fragile items securely to help prevent damage in transit. If an item arrives damaged due to inadequate packaging, we may reduce the refund accordingly.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome — there are no restocking fees, so any deduction only reflects the item's condition. As delivery is free, there's no delivery charge to refund.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item, or evidence that it's been sent back to us — whichever is earlier.

Please note that banks or payment providers may take additional time to process the refund.

If you haven't received your refund after we've confirmed it's been issued, please first check your bank account, then contact your card provider or bank. If you still need help, please contact us.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.

Contact

Website Name: Gloam Lighting
Registered Name: First Global Business Ltd
Company No: 16890435
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@gloamlighting.co.uk
Contact Form: contact us
Phone: +44 7424 246719
Customer Service Hours: Monday – Friday, 9:00am – 5:00pm (GMT)
We aim to respond within 24 hours on business days.